FAQ General

My vehicle model is not listed when attempting an online booking. What should I do?

Although most common vehicle models are included in our system, some may not be listed. Please choose a model as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.

I booked and paid online and now wish to cancel, how can I arrange this?

Should your plans change, you can reschedule or cancel an appointment you made online using our Manage My Booking Section. You will need your booking reference, vehicle number plate and email address used to book the appointment handy in order to use this feature. This information can be found on your booking confirmation email. If you decide to cancel your order, any payment made will automatically be refunded to you.

Please note that it will not be possible to use the Manage My Booking tool for car mat or Road Hero spare wheel kit orders or if your appointment for any product or service is scheduled to take place in the next 24 hours. Please contact the team on 0800 75 76 77 and select Option 2 if you are not able to use the Manage My Booking function.

Where is my nearest Kwik Fit centre?

You can find your closest centre by visiting our Centre Locator page and entering your town or postcode

Can you fit my own parts e.g. tyres, exhausts, batteries etc. that I have purchased elsewhere / supplied myself?

Kwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.

Can I purchase tyres and mechanical products from you to have them fitted elsewhere?

No, unfortunately it is not our company policy to offer a cash and carry service.

Do you sponsor charities?

Please submit your request to Customer Care at customercare@kwik-fit.com

How do I claim back VAT?

Submit a VAT exemption form and send to: Customer Care at customercare@kwik-fit.com

I experienced great service today, how do I make sure the team are recognsied?

Please send your compliments to: customercare@kwik-fit.com and we will pass them on to the team.

I have a question about my invoice, what should I do?

Please contact the Kwik Fit centre who performed the work so that they can assist you.

I have booked and paid online but have not received an email confirmation?

If you have placed your order online and have not received an email confirmation then please call our online helpline on 0800 75 76 77 who will be able to assist.

I have entered the wrong vehicle registration / incorrect vehicle details when making an online booking, what do I do?

Only the centre can amend the details of the vehicle, we have no way of amending vehicle information once it has been entered on the website, unless a cancellation and refund is processed and the customer is re-booked in. Please contact your local Kwik Fit centre in order to amend vehicle details.

What if my car model isn't listed on your website?

Please contact your local Kwik Fit centre who will be able to help you.

What is covered under my Tyre Care Policy?

Please refer to our Tyre Care information page for further details.

What should I do if I need to change my online appointment?

Contact Customer Care on 0800 757677 or at customercare@kwik-fit.com to arrange an alternative appointment.