Frequently Asked Questions When You Shop At Kwik Fit
Got a question about your vehicle or the services that we provide? We've compiled a list of the most common car maintenance queries that we receive from our customers. Simply select a relevant category or type in your question below. If you still can't find what you're looking for, contact the team at your nearest Kwik Fit centre who will be happy to help.
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Our top 5 frequently asked questions
My vehicle model is not listed when attempting an online booking. What should I do?
Although most common vehicle models are included in our system, some may not be listed. Please choose a model as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.
I booked and paid online and now wish to cancel, how can I arrange this?
Should your plans change, you can reschedule or cancel an appointment you made online using our Manage My Booking Section. You will need your booking reference, vehicle number plate and email address used to book the appointment handy in order to use this feature. This information can be found on your booking confirmation email. If you decide to cancel your order, any payment made will automatically be refunded to you.
Please note that it will not be possible to use the Manage My Booking tool for car mat or Road Hero spare wheel kit orders or if your appointment for any product or service is scheduled to take place in the next 24 hours. Please contact the team on 0800 75 76 77 and select Option 2 if you are not able to use the Manage My Booking function.
Further InformationWhat happens if my car fails its MOT check?
If a vehicle fails its MOT, it does not meet legal requirements and must be repaired to comply with MOT testing standards. The MOT report will detail notes on the failure as well as advisory items that are suggested for attention but not yet outside of the parameters required to pass the test.
Please note that some Kwik Fit centres may be unable to carry out the necessary repair work required for your vehicle to pass its MOT. Its best to check when booking by calling your local branch.
Further InformationWhere is my nearest Kwik Fit centre?
You can find your closest centre by visiting our Centre Locator page and entering your town or postcode
Further InformationCan you fit my own parts e.g. tyres, exhausts, batteries etc. that I have purchased elsewhere / supplied myself?
Kwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.
